It’s very simple, we treat our customers the way we would expect to be treated and on top of that, we always try to exceed our customers’ expectations. Our products are of the highest quality and are the only genuine direct replacements for halogens and incandescent currently on the market.

We are an open, honest and transparent company. We have nothing to hide and a lot to shout about, so that’s what we do. We welcome all feedback, positive or negative, as we know we are not a perfect company and we need to constantly improve. Bujar and I are accessible and still answer customer service e-mails and the phones when we can. Customers are the heartbeat of our company and we try to engage and talk to them as often as we can.